Privacy Policy

Last updated: May 2026

Overview

Loughborough Bellfoundry Collection Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or purchase from our online shop.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Personal Data We Collect

When you use our website or make a purchase, we may collect:

Name
Billing and delivery address
Email address
Phone number
Payment information (processed securely by Shopify and payment providers)
Order history
IP address and basic website usage data

How We Use Your Data

We use your personal data to:

Process and fulfil orders
Communicate with you about your purchase
Provide customer support
Comply with legal and financial obligations
Improve our website and services

We will only use your data where we have a lawful basis to do so.

Legal Basis for Processing

We process your data under the following lawful bases:

Contract – to fulfil your order
Legal obligation – for accounting and tax records
Legitimate interests – improving services and preventing fraud
Consent – where you have opted in to receive marketing communications

Marketing Communications

If you opt in to receive marketing emails, you can unsubscribe at any time by:

Clicking the “unsubscribe” link in emails
Contacting us directly

We will never sell your data to third parties.

Sharing Your Data

Your data may be shared with trusted third parties only where necessary, including:

Shopify Inc. (our e-commerce platform)
Payment processors (e.g. card providers)
Delivery and fulfilment services
Professional advisers where legally required

All third parties are required to handle your data securely and lawfully.

Cookies

Our website uses cookies to improve user experience and site functionality. You can manage cookie preferences through your browser settings. Further details are available in Shopify’s cookie tools.

Data Storage and Security

Your personal data is stored securely and only for as long as necessary for the purposes outlined in this policy or to meet legal requirements.

Payment details are never stored on our servers.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Request data portability
Withdraw consent at any time

Requests can be made by contacting us using the details below.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk