Refund and Cancellation Policy

Last updated: May 2026

Returns

We want you to be happy with your purchase from Loughborough Bellfoundry Collection Ltd. If you are not completely satisfied, you may return eligible items in accordance with this policy.

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

Eligibility for Returns

To be eligible for a return:

Items must be unused, in their original condition and packaging
Proof of purchase (order confirmation or receipt) must be provided
The return must be requested within 14 days of receipt

Some items are non-returnable, including:

Gift cards
Sale or clearance items (unless faulty)
Perishable items or items made to order
Earrings or personal items where hygiene seals have been removed (if applicable)

How to Return an Item

To request a return, please contact us at:

Email: info@belltrust.co.uk

Include:

Your order number
The item(s) you wish to return
The reason for the return

We will provide return instructions. Customers are responsible for return postage costs unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method
Refunds are processed within 14 days of receiving the returned item
Original delivery charges are refunded only where required by law

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Faulty or Incorrect Items

If your item is faulty, damaged, or you received the wrong item, please contact us as soon as possible. Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement for faulty goods. We will cover return postage in these cases.