Refund policy
REFUND AND CANCELLATION POLICY
Last updated: May 2026
Returns
We want you to be happy with your purchase from Loughborough Bellfoundry Collection Ltd. If you are not completely satisfied, you may return eligible items in accordance with this policy.
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, in their original condition and packaging
- Proof of purchase (order confirmation or receipt) must be provided
- The return must be requested within 14 days of receipt
Some items are non‑returnable, including:
- Gift cards
- Sale or clearance items (unless faulty)
- Perishable items or items made to order
- Earrings or personal items where hygiene seals have been removed (if applicable)
How to Return an Item
To request a return, please contact us at:
Email: info@belltrust.co.uk
Include:
- Your order number
- The item(s) you wish to return
- The reason for the return
We will provide return instructions. Customers are responsible for return postage costs unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method
- Refunds are processed within 14 days of receiving the returned item
- Original delivery charges are refunded only where required by law
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Faulty or Incorrect Items
If your item is faulty, damaged, or you received the wrong item, please contact us as soon as possible. Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement for faulty goods. We will cover return postage in these cases.
Contact
Returns enquiries should be sent to:
Loughborough Bellfoundry Collection Ltd
Email: info@belltrust.co.uk